I just called AppleCare for some help with my MacBook. Seems that my DVD/CD drive has shit the bed. The response I got from the phone line was, “Due to an overwhelming demand for our products and services … you’ll have to call back later.” Now, I don’t know what’s worse, being told “the average time on hold is 48 minutes,” or “please, just go away.” I feel like I should at least get to take a number or something. I think there’s something else that burned me about this message (and I love Apple products), the tone in the guy’s voice came across as, “our products are so in demand, that we don’t have time to deal with your crumby issues.”
Hmmm… thumbs down, I think.